Thank you to be present 10 minutes before the beginning of your treatment. In case of lateness and in order to not disturb the other scheduled treatments, the timing of the treatment can be reduced in respect of protocols.
The timing of the treatments indicated is approximate and include the undressing-showering-to dress again. This time can vary few minutes from a person to another.
The cancellation policy is until 24hours before the date of the treatment without any charges. In case of not showing up and of a late cancellation the treatments will be fully charged.
Meanwhile your booking please inform us of any sickness, allergies or contraindication. Please let us know of your pregnancy status as not every treatment is adapted.
Our treatment is to relax and embellish, please refer to a doctor for therapeutic needs.
Our packages and subscription cannot be modified and are nominative.
For security reasons we cannot be in charge of your children.
Validity of our gift cards are 6months.
It is obligatory to wear a swimming suit in the premises.
Please turn off your phones to respect the calmness of the place
Maximal capacity in the wellness is 6 people
The management is allowed to change and modify rates and treatments without notice.
We do not practice intimate cares and all intimate relations are forbidden.
Each therapist of the institute above the sky sarl will respect the chart of conduct, general conditions and internal regulations of the Company by signing his/her contract of employment or collaboration. Without the prior written authorization, the client shall refrain to propose any beauty or health industry related work directly or indirectly to any therapist by using their services outside of our company. This ban is limited to 18 months from the date of the last invoice issued by our Company to our clients. In the event of non-compliance with this term, the customer would be obliged to pay immediately to the Company, as a penalty clause, a lump sum compensation which will be calculated according to the suffered prejudice.
You understand that the massage you will receive is for the basic purpose of relaxation and relief of muscular tension. If you experience any pain or discomfort during this session, you will immediately inform the therapist so that the pressure and/or strokes may be adjusted to your level of comfort. You further understand that massage should not be construed as a substitute for medical examination, diagnosis, or treatment and that you should see a physician, chiropractor or other qualified medical specialist for any mental or physical ailment that you are aware of. You understand that massage therapists are not qualified to perform spinal or skeletal adjustments, diagnose, prescribe, or treat any physical or mental illness, and that nothing said in the course of the session given should be construed as such. Because massage should not be performed under certain medical conditions, you affirm that you have stated all your known medical conditions, and answered all questions honestly. You agree to keep the therapist updated as to any changes in my medical profile and understand that there shall be no liability on the therapist’s part should you fail to do so.
Once you accept the appointment, all the upon above terms are automatically applicable.